Terms of Use

1. 1. About these terms
2. 2. Your account
3. 3. Buying products
4. 4. Delivery
5. 5. Cancellations, returns and refunds
6. 6. Membership and earnings
7. 7. Wallet, transfers and withdrawals
8. 8. What you must not do
9. 9. Our content and brand
10. 10. Suspension and closing your account
11. 11. Our responsibility to you
12. 12. Changes to these terms
13. 13. Governing law and disputes
14. 14. Complaints and grievances
15. 15. General

1. About these terms

First Regard is operated by FIRST REGARD TRADING PRIVATE LIMITED (“we”, “us”, “our”). These terms apply when you visit our website, create an account, buy products, or take part in our membership programme. Together with our Privacy Policy and anything shown to you when you buy a product or join a plan, they form the agreement between you and us.

By creating an account or placing an order, you accept these terms. If you don’t agree with them, please don’t use the service.

2. Your account

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• Give us accurate details and keep them up to date. One person may hold only one account.
• You sign in with your member ID and password. Keep them, your login PIN and any one-time password to yourself; you are responsible for everything done with your account. We will never ask you for your password or one-time password.
• Tell us straight away if you think someone else has used your account.
• Your account is personal. You may not sell, transfer or share it.

3. Buying products

• Product information. We describe products as accurately as we can. Pack sizes, ingredients and instructions printed on the product take precedence over our listing. Colours on screen may differ slightly from the real item.
• Prices. Prices are in Indian rupees and include all taxes unless the product page says GST is added at checkout. The maximum retail price (MRP) is shown next to our price. Any delivery charge is shown before you pay.
• Placing an order. Your order is confirmed when your payment succeeds and we send you the order details. We may cancel an order if the product is out of stock, the price was shown wrongly, or we suspect fraud; if we do, we refund you in full.
• Payment. You can pay through the payment gateways offered at checkout or with your wallet balance, and use e-pins where they are accepted. Card and UPI payments are processed by the gateway, not by us.
• Buying for personal use. Buy in quantities that make sense for your own use or genuine resale. We may limit quantities per order.

4. Delivery

• We deliver across India through courier partners, to addresses they serve. We tell you if we can’t deliver to your PIN code.
• The delivery estimate is shown in your order details. It is an estimate; if your order is delayed significantly, you may cancel it for a full refund.
• Please check that your address and phone number are correct. If a parcel comes back because the address was wrong or nobody was available after repeated attempts, we refund the order value less the delivery charges.
• The products become yours, and the risk passes to you, once they are delivered.

5. Cancellations, returns and refunds

Cancelling an order

You can cancel an order until it ships by contacting support. Once it has shipped, you can return it as described below.

Damaged, defective, wrong or expired items

Tell us within 48 hours of delivery, with a photo of the item and the packaging. We will replace the item or refund it in full, including any delivery charge, and arrange the pick-up at our cost.

Changing your mind

You can return most products within 7 days of delivery if they are unused, in their original packaging and, for clothing and footwear, with the tags still attached. Some products can’t be returned unless they are damaged, defective, wrong or expired:

• food, beverages and other consumables once the seal is opened;
• personal care, hygiene and beauty products once opened;
• innerwear and socks;
• anything marked “non-returnable” on its product page.

For change-of-mind returns, the original delivery charge isn’t refunded, and the cost of the return pick-up may be deducted from the refund. We tell you that amount before you confirm the return.

Refunds

Once we receive and check a return, we refund you within 7 working days: to your original payment method, or to your wallet if you paid from it. Your bank may take a few more days to show the amount. Commissions, PV and BV earned on a refunded order are reversed.

6. Membership and earnings

• Joining is your choice. As a member you act as an independent direct seller. You are not our employee, agent or partner, and you can’t make promises or sign anything on our behalf.
• How earnings work. Commissions, PV, BV and ranks are calculated under the compensation plan shown in your member area, which forms part of these terms. They are based on products bought through the platform. We do not pay anyone simply for introducing new members.
• No guaranteed income. What you earn depends on actual purchases and your own effort. We don’t promise any level of income, and any figures we show are examples, not a forecast.
• Active accounts. Some earnings are paid only to active accounts. Your member area shows how an account becomes active and what each income type requires.
• Sponsor and placement. Your sponsor is the member whose referral ID you joined under. Your sponsor and your place in the network are fixed once you join; we change them only to correct a mistake we made.
• Reversals. If an order is cancelled, refunded or charged back, the commissions, PV and BV it earned are reversed, and we may recover amounts already paid out from your wallet or future earnings.
• How you present us. Describe our products and the plan truthfully. Don’t promise anyone earnings, don’t make health or other claims we haven’t published, and don’t sell our products on online marketplaces without our written permission.
• Cooling-off and buy-back. You can end your membership within 30 days of joining by writing to us. We will buy back products you bought from us in that time that are unused and in a condition to be resold, and refund what you paid for them. Commissions earned on those products are reversed.
• Changes to the plan. We may change the compensation plan, with at least 15 days’ notice in the member area. Earnings already credited to you are not affected.

7. Wallet, transfers and withdrawals

• Your wallet holds your earnings and any money you add to it. It is not a bank account, doesn’t earn interest, and can be used only on First Regard. Money you add to your wallet is for purchases on the platform; withdrawals are made from your earnings.
• Transfers. You can send wallet balance to another member. Check the member ID carefully: a completed transfer can’t be reversed except in a case of fraud.
• E-pins are prepaid codes for activating an account or buying on the platform. Anyone who has the code can use it, so keep it safe. A used e-pin can’t be refunded.
• Withdrawals are paid by bank transfer to the details in your profile, which must be in your own name.
  • The minimum withdrawal is ₹1.
  • Every request is checked and approved by our team before it is paid.
  • We deduct tax at source (TDS) of 5% from each withdrawal and deposit it with the Income Tax Department against your PAN. Without a valid PAN, the law requires a higher rate. You can ask us for your TDS certificate.
  • We may hold a withdrawal while we look into suspected fraud, a chargeback or a KYC problem, and we will tell you why.
• Mistakes. If an amount reaches your wallet by mistake, we will correct it and let you know.

8. What you must not do

• break any law, or use the service for fraud or money laundering;
• open more than one account, use someone else’s identity, or create accounts to earn commissions on your own purchases;
• run or promote any scheme that pays people mainly for recruiting others, or any money circulation scheme;
• interfere with the platform, try to get around its security, or copy its content or data with automated tools;
• harass, threaten or mislead other members or customers.

9. Our content and brand

The website, the software, our logo and the content we publish belong to FIRST REGARD TRADING PRIVATE LIMITED or to those who licensed them to us. Product names and brands belong to their owners. You may use the service for its intended purpose and share our product pages and your referral link, but you may not copy, change or reuse our content or brand without our written permission. Anything you send us, such as a support message, remains yours; you allow us to use it to provide the service.

10. Suspension and closing your account

• You can close your account at any time by contacting support.
• We may suspend or close an account that breaks these terms, is used for fraud, or must be closed by law. Unless the situation makes it impossible, we tell you why and give you a chance to respond first.
• When an account closes, we pay out earnings you are entitled to, after any deductions and reversals these terms allow, unless they were gained through fraud or a breach of these terms. Your position in the network can’t be transferred to someone else.

11. Our responsibility to you

We take reasonable care to keep First Regard running and accurate, but we can’t promise it will always be available or free of errors. We are not responsible for losses we could not reasonably foresee, for losses caused by events outside our control (such as natural disasters, network failures or government action), or for losses caused by your own breach of these terms. Where we are responsible, our liability for a claim is limited to the amount you paid for the order or service it concerns.

Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any other law that can’t be excluded by contract. You agree to compensate us for losses we suffer because you broke these terms or the law.

12. Changes to these terms

We may update these terms, for example when the law or our services change. We update the date at the top, and if a change is significant, we tell you by email or with a notice in the member area at least 15 days before it takes effect. If you continue to use the service after that, the new terms apply; if you don’t accept them, you can close your account.

13. Governing law and disputes

These terms are governed by the laws of India. If you have a problem, please contact our Grievance Officer first (section 14); most issues are resolved that way.

If a dispute isn’t resolved, it may be taken to the consumer commission or civil court that has jurisdiction over the place where you made the purchase. As a consumer, you may also file a complaint where you live or work, as the Consumer Protection Act, 2019 allows.

14. Complaints and grievances

Write to our Grievance Officer with your member ID, order number and a short description of the problem. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

If you are not satisfied with our answer, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

15. General

• If any part of these terms can’t be enforced, the rest still applies.
• If we don’t enforce a right straight away, we can still enforce it later.
• You may not transfer your rights under these terms. We may transfer ours to a company that takes over our business, and will tell you if we do.
• We may send you notices by email, SMS or in the member area. You can reach us through the contact details above.
• These terms are written in English. If they are translated, the English version applies.